Store Policies

RETURNS/REFUNDS:

If you are not completely satisfied with any of our products, you can return them to us for a refund within thirty (30) days of purchase.

Simply Contact Us  to report any items damaged and send the goods back within thirty (30) days of purchase. All goods and packaging must be in resalable condition. We will be able to refund you for the value of any goods returned to us. We do not charge a restocking fee, however, customers are responsible for any postage for returning unwanted goods (this doesn't include damaged or incorrect items see below).

If you have received damaged goods or the incorrect items in your order, we will either offer you a full refund or a replacement. We will also provide postage or refund any postage costs you incur, if the error was ours Damaged or faulty items must be reported within thirty (30) days of purchase.

The returns address is:

TheDecoKraft
261 Culver Street
Lawrenceville, Georgia 30046

Refunds will be processed within five (5) working days of us receiving the goods.

NOTE: Please be aware colors may vary from one computer monitor to another and we do our best to provide images to capture the product details and colors. While many of our products are manufactured commercially, many of their features and details are done by hand.

PROMOTION CODES/PRICE ADJUSTMENTS:

A price adjustment is a refund on a purchased item(s), which goes on sale at a later time.

We DO NOT process price adjustments for a promotion code that was not valid when an online order was placed. Further, any promo codes applied to your original purchase must still be valid in order to apply them to the new sale price.

Price Adjustments are NOT available, at any time, on excluded merchandise.